Privacy Policy
Effective Date: 03/21/2025
Better Health is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect the following types of information when you use our services:
Personal Information: Name, phone number, email, address, and health insurance preferences.
Automatically Collected Data: IP address, browser type, and device information for security and analytics.
AI Communication Interactions: We may store transcripts or logs of AI-driven customer interactions for quality improvement.
2. How We Use Your Information
We use your information to: ✔ Assist with health insurance enrollment
✔ Provide customer support
✔ Send important updates and reminders
✔ Improve our website and AI-assisted services
3. AI & Automated Communication Methods
Better Health may use AI-driven technology to enhance communication and customer service efficiency. This includes: ✔ AI Voice Calls & AI Agents – Providing health plan details and assistance
✔ AI SMS & Chatbots – Offering quick responses to insurance inquiries
✔ AI Voicemail Drops – Delivering pre-recorded health plan updates
✔ Predictive Dialing & Automated Reminders – Ensuring timely follow-ups
✔ Your SMS opt-in data will not be shared with any third parties for marketing purposes unrelated to your selected services.
✔ We may share your SMS opt-in status with platform providers, phone companies, or vendors assisting in message delivery.
4. Third-Party Sharing
We only share necessary information with: ✔ Licensed insurance providers to assist in plan selection
✔ Service providers that support our communication and AI-driven processes
✔ Regulatory agencies if legally required
We never sell or trade your personal data to third parties for independent marketing purposes.
5. Opting Out of Communications
You can opt out of: 📞 Phone Calls & Emails: Request removal via email or phone.
📲 AI Calls & AI Voicemails: Contact us to opt out of automated voice messages.
📲 SMS Messages: Reply “STOP” to unsubscribe.
6. Data Security
We implement encryption, firewalls, and access controls to safeguard your personal data from unauthorized access.
7. Your Rights & Choices
✔ Access your personal data
✔ Request corrections or deletion
✔ Opt-out of communications at any time
8. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be posted on our website.
9. Contact Information
📧 Email: info@betterhealthins.org
📞 Phone:(877) 410-0376